How long is a piece of string? It all depends on the quantities involved and the level of complexity. Suffice to say some people walk into our business to place an order and walk out a few hours later with their finished job. Lead time for bigger, more complex jobs is rarely more than a working week, although some signage projects may take a little longer.

You may have seen the DS&P van driving around the locality, if so, it was probably out making deliveries. For jobs further afield we use a very reliable next day courier service, and some clients like to collect their jobs and pop in for a chat!

If you are providing artwork, we prefer to receive PDFs. These should be converted to CMYK and include ‘bleed’ and ‘tick marks’. (If you are unsure about this, please do not hesitate to ask our studio for help). If your project is a large graphic or sign we will require a vectored file. Again our studio can help with this.

If you are asking us to produce artwork, you will need to provide us with copy, photo’s and illustrations, and any existing graphics (logos etc.)

As explained previously, artwork should be supplied as PDFs. Images and graphics could be supplied in TIFF, JPEG and EPS formats and clients occasionally supply copy as a Microsoft Word file.

We have a range of binding styles for differing jobs. We would always discuss with the client the most appropriate style for their particular project.

We will always submit a proof prior to commencing the printing process. Proofs are normally sent for checking as a PDF by email. However a printed proof can also be supplied at an extra cost. Proofs should always be checked carefully by the client, see next FAQ below!

Very occasionally, things go wrong, that’s life! However, if a proof has been approved and a job produced, then mistakes have to be either lived with or corrected with a reprint at the customer’s expense. Check those proofs! Of course, if the mistake has been made at our end, we will either rectify the goods or replace at our expense.

Orders are taken in person, by phone or by email. Where possible an official Purchase Order is preferred but not everyone uses these.

Payment by cash or cheque is fine, most clients, however, prefer to pay by credit/debit card or by bank transfer. We do not usually expect to be paid until the job has been delivered/collected.